MANGLAM AYURVEDA
Return & Refund Policy
Our approach to returns, refunds, damaged orders, and cancellations, written to protect product safety while supporting customers fairly.
Last updated: 18 July 2026
Eligibility for Returns
Returns may be accepted only when the product is damaged, incorrect, missing, or defective at the time of delivery. Please contact us promptly with photographs and order details.
Non-Returnable Products (Food Items)
For hygiene and safety reasons, food products such as ghee and consumable Ayurvedic items cannot be returned once delivered, opened, used, or tampered with, unless they are damaged or incorrect on arrival.
Damaged or Incorrect Orders
If you receive a damaged, leaking, broken, or incorrect item, please contact us with photos of the package, product, and invoice. We will review the issue and offer a replacement, refund, or suitable resolution.
Refund Process
Approved refunds are processed to the original payment method or another approved method where required. We may request additional information to verify the order and issue.
Refund Timeline
Once approved, refunds are generally processed within 5–10 business days. The final credit timeline may depend on your bank, card provider, UPI provider, or payment gateway.
Exchange Policy
Exchanges may be offered for damaged or incorrect products where stock is available. If a replacement is unavailable, we may issue a refund or another suitable resolution.
Cancellation Before Dispatch
You may request cancellation before your order is dispatched. Once dispatched, the order may not be eligible for cancellation unless required by law or approved by our support team.
Contact Information
For return or refund assistance, email care@mangalamayurveda.com with your order number, photos where relevant, and a brief description of the concern.